FAQ for Calls Recall

[Q] I read your replies to user comments on App Stores. Are you an asshole?

[Q] What’s the difference between the free version and the paid version?

[Q] I have a problem. How can I get help?

[Q] How do I play recordings on PC?

[Q] Is my phone supported?

[Q] How do I get better recording quality?

[Q] Can you explain the difference between recording from LINE and MIC?

[Q] The sound volume of the recordings are so tiny, help?

[Q] I just need perfect recordings without any post-processing, which phones do you recommend?

[Q] My phone has duo SIM cards, can Calls Recall record from both numbers?

[Q] How do I save a recording?

[Q] How do I delete a recording?

[Q] How do I transfer a recording to my PC?

[Q] Why can’t you add support to transfer all my recordings with a single command?

[Q] I lost an important recording, how can I recover it?

[Q] Some calls are not recorded, why?

[Q] How do I automatically upload recordings to the cloud?

[Q] How do I manage recordings uploaded to the cloud?

[Q] Why can’t you limit upload to use Wi-Fi only?

[Q] What’s the size of the recorded file?

[Q] Why I can only upload unsaved recordings with ONE contact for the free version?

[Q] Why my recordings are not uploaded to Dropbox?

[Q] Why my recordings are not uploaded to Google Drive?

[Q] I have enabled automatic recording upload, now I will lose no recording, right?

[Q] How do I permanently save an important recording?

[Q] Can you tell me a little about the history of Calls Recall?

[Q] I read your replies to user comments on App Stores. Are you an asshole?

Not at all. The so called “rude” replies from me are always to self-claimed assholes. People can refuse to read the short App listing on store that already explained 99% of the questions, or don’t bother to read this FAQ. I won’t call people idiot because of this. I am lazy as well. But when you don’t read anything, and when you encounter a problem or simply a question, you rate the app 1-star to ask about it, this is blackmailing and also make yourself both an idiot and asshole.

My replies to such comments and witty in my good mode, and bitchy in my bad mode. There are many users actually like my comments and want to see more of them. As I said to one of my angry users that could not find the setting menu on his phone and called my app worthless, worth is really a relative term.

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[Q] What’s the difference between the free version and the paid version?

Paid version provides more convenience for professional users. Free version also provides all necessary functionality for casual users.

  • Maximum unsaved recordings. The paid version can keep up to 100 unsaved recordings to give you the ability to sort out recordings at the end of the day. The free version can keep 10 unsaved recordings. You can always save recordings manually.
  • Advertisement. The paid version has no advertisement.
  • Upload unsaved recordings. The paid version can upload all unsaved recordings. The free version can upload unsaved recordings with one contact. You can always upload recordings manually.

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[Q] I have a problem. How can I get help?

First, please read this FAQ. Then, you can contact me with the contact form on this site. I will reply ASAP but keep in mind I’m a human being that eats, sleeps and takes holidays. The support is in English and I always reply as long as your message makes sense. You can use your own language. I use Google Translate. I recommend you use it as well. Thank you.

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[Q] How do I play recordings on PC?

I have no preference and endorse no software. You can use VLC Player. It is free.

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[Q] Is my phone supported?

Calls Recall supports Android 4.0+. It will run if your phone meets this requirement. But recording quality depends totally on your phone’s hardware. Recent Samsung Android 6.0 ROM update is buggy and with it most people can no longer record from LINE. There is nothing I can do. Call Samsung.

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[Q] How do I get better recording quality?

Short answer. Get a phone that records from LINE, or a phone that simply records well from MIC.

Long answer. The recording quality completely depends on your phone. Recording software differs in design and operating mode, but on any given phone, the recording quality is the same (rooted phones are not supported). I think you can understand on your PC it completely depends on your MIC. Your phone is just another small PC with a build-in MIC.

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[Q] Can you explain the difference between recording from LINE and MIC?

Recording from LINE brings premium quality and uses your mobile provider’s data stream directly. Recording from MIC picks up sound from your phone’s speaker and depends on your luck.

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[Q] The sound volume of the recordings are so tiny, help?

You must be recording from MIC and your phone is just not designed for it. You can try to turn up your speaker volume. For legal purpose, volume is not important as long as it is recorded. On your PC, you can increase volume to 300% with certain players or post-processing software. Phones just have weak speakers. If you have to playback the recording on your phone, sorry, no can do.

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[Q] I just need perfect recordings without any post-processing, which phones do you recommend?

I endorse no manufacturers. But phones from Samsung and MediaTek (If you get a cheap phone it is very likely a MediaTek no matter the brand) are more problematic. They have one thing in common: modifying Android OS and introduced bugs in the firmware. Samsung modified Android to support their non-standard features. MediaTek modified Android to reduce hardware cost. But Samsung does have some phones that record from LINE like a charm.

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[Q] My phone has duo SIM cards, can Calls Recall record from both numbers?

Android has no concept of duo SIM cards. So your manufacturers has to implement their own mechanism. If they did it right, Android will see no difference and record. You need to try.

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[Q] How do I save a recording?

Long press on a recording entry to bring up the context menu, then choose “Save”.

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[Q] How do I delete a recording?

You don’t need to. But if you insist, long press on a recording entry to bring up the context menu, then choose “Delete”.

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[Q] How do I transfer a recording to my PC?

Long press on a recording entry to bring up the context menu, then choose “Share”.

You will have multiple choices depending on what utilities you installed on your phone. But at least you should be able to send it to your email address.

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[Q] Why can’t you add support to transfer all my recordings with a single command?

If you really have such a need, you must be a professional user doing this for legal cause. Otherwise, please don’t. Keeping too many recordings will bring trouble to your own self sooner or later. Be wise.

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[Q] I lost an important recording, how can I recover it?

Short answer, you cannot. Now you have learned you have to save all important recordings manually and transfer them to your safe storage manually. All other choices are checks that may bounce.

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[Q] Some calls are not recorded, why?

Please check if you have any other applications install on your phone that is interfering. It is just technically impossible without external interference. Thanks for your understanding. Also it is observed on some latest Samsung and LG phones, phone killed app that runs in the background due to “power-saving” feature and you cannot even disable that asshole feature.

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[Q] How do I automatically upload recordings to the cloud?

Go to Settings, check the UPLOAD section. It is self-explanatory.

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[Q] How do I manage recordings uploaded to the cloud?

Normally your service provider would have a client software that you can use on your PC. Use that to sync the recordings to your PC. You can do whatever you like with the files. You can rename, move, delete. But one thing not to do is not to delete or rename any folders Calls Recall created.

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[Q] Why can’t you limit upload to use Wi-Fi only?

Google Drive and Dropbox have no support for it. I do hope they can support it in the future. If you have limited data plan, please upload manually when you have Wi-Fi connection.

Google Drive Android API is currently in beta status.

Dropbox has no support for it so far, as Dropbox team kindly confirmed with me.

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[Q] What’s the size of the recorded file?

Depending on your phone, it is 0.5-1.0 MB per 10-minute’s recordings. So you can expect a 20-minute recording 2M in size, and if you upload it to 2 cloud storage without Wi-Fi, it would use 4M mobile data. Do your calculation based on your call behavior.

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[Q] Why I can only upload unsaved recordings with ONE contact for the free version?

Each month I can connect to Google Drive service from my application for a limited count. Then I have to pay Google each time you upload to your Google Drive. Thank you for your understanding.

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[Q] Why my recordings are not uploaded to Dropbox?

Go to your Dropbox website and check “Settings->Security->Apps linked”, see if Calls Recall is there. If it is not there, from Calls Recall’s settings, relink to Dropbox.

The rule of thumb is, link to your Dropbox account once and don’t change it from Calls Recall or Dropbox website. If you don’t do strange things, strange things won’t happen to you.

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[Q] Why my recordings are not uploaded to Google Drive?

Go to your Google Drive website and check “Manage apps”, see if Calls Recall is there. If it is not there, from Calls Recall’s settings, relink to Google Drive.

The rule of thumb is, link to your Google Drive account once and don’t change it from Calls Recall or Google Drive website. If you don’t do strange things, strange things won’t happen to you.

Google’s services is known to be disrupted constantly in some regions. You need to know your born rights.

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[Q] I have enabled automatic recording upload, now I will lose no recording, right?

No. You can only be sure when you manually save a recording and transferred it to your preferred safe storage. Network is known to be unreliable.

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[Q] How do I permanently save an important recording?

Save it manually to a safe storage. You can lose your phone easily.

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[Q] Can you tell me a little about the history of Calls Recall?

Well, I admit you did not ask me this. I just want to tell you.

Calls Recall started as a personal project at the end of 2011 when everyone is using Android 2.2. I just wanted to record my recordings so I wrote an application to do it. From the beginning minimalism is the goal and well achieved. With version 1.4.5, the last release for V1, apk size is only 94k.

After I used it for a few months I published it on Google Play, hoping it will be useful. At that moment there are only a few recorders and my recording from LINE is definitely an original idea. Application development is only a hobby so I just leave it there as it is. In spring 2014 I found some spare time and decided to update this app and add cloud storage support for it. So now you have V2 here. Version 2.0.0 has an apk size of 1.6M, this is due to the Google Drive and Dropbox libraries integrated.

I started to write code on my 8086 when I was 7-year old. I want you to know that minimalism is still the goal and every byte counts. When you see other similar recorders, think reasonably, if you would copy an application, would you add more features (even if it is really not necessary) so that yours looks more advanced, or you only copy part of it? You can judge. I do not really care. I just want you to understand, for someone that treats coding as an art, I want to give you a strong engine that cannot be copied, instead of some exterior modification that any roadside workshop can do.

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